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How long will it take for my order to arrive?

Delivery

Your hair accessories will be ready for dispatch within 1-2 days and will be handed over to our partner DHL.
It usually takes about 2-4 working days until you receive your order (within Germany).
You will be notified via email as soon as your purchase is dispatched. If your package does not arrive within a maximum of 7 business days (Germany) or 14 business days (international), please let us know by sending an email to info@frau-rosmarin.de.

Where do you deliver and how much does shipping cost?

Shipping costs

Within Germany

Shipping costs within Germany are 3.90 EUR (including VAT).

For orders over EUR 29.00, delivery within Germany is free of charge.

other countries

Shipping costs within the following countries are 6.90 EUR (including VAT)

  • Belgium
  • Denmark
  • Estonia
  • Iceland
  • Italy
  • Liechtenstein
  • Croatia
  • Malta
  • Netherlands
  • Portugal
  • Austria
  • Switzerland
  • Serbia
  • Slovenes
  • Türkiye
  • Hungary

Delivery time approx. 10-18 working days

For deliveries to countries outside the European Union, additional costs may arise in individual cases for which the seller is not responsible and which must be borne by the customer. These include, for example, costs for money transfers through credit institutions (e.g., transfer fees, exchange rate fees) or import duties or taxes (e.g., customs duties).

Unfortunately, delivery to countries not listed is currently not possible.

Please note that no deliveries are made on Sundays and public holidays

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What if I don't like an item?

Return

It is important to us that you are satisfied!
If you do not like an item, you can return it to us within 30 days of delivery, unused, in its original condition and with sufficient postage.

Mrs. Rosmarin, Hans-Fallada-Straße 56, 90471 Nuremberg


Once we receive your return, we will refund you within 7 days at the latest.

We cannot cover the costs of return shipping.